Shipping & Return Policy

 

 

What is the return policy?

You can return your merchandise to our warehouse within 30 days from the date the item arrives. Returns must be unworn/unused with original tags and labels. Items without quality issues are non-returnable.
If there is a quality issue, please contact customer service, and we will determine if a return or exchange is possible based on the situation.

All returned items will be inspected upon arrival and may be declined for one of the following reasons:

1.Return is outside of the return policy period.

2.Item shows signs of wear, washing, or usage.

3.Item is non-returnable (e.g., sealed, loose, or boxed items – no exceptions).

4.Sanitary lining has been removed from an undergarment.

5.Item was damaged after delivery.

6.Item has been altered.

7.Item has holes.

8.Item is stained (dirt, makeup, food, etc.).

9.Item is returned without the original tags, manufacturer's tags, or any accompanying materials originally included.

10.Please note that some garments may have loose threads, which are not considered a quality issue. These can be easily trimmed and do not affect the product's durability or appearance.

11.Items with condition issues will need to be discussed with customer service, and a decision on return or exchange will be made based on the situation.

 

 

What happens if I return items after the 30-day return policy?

We will not accept your return, and the merchandise will be donated to a charity of our choice. A refund will not be issued.

 

 

Are there any fees associated with returns?

If you choose to receive a refund to your original payment method, we will deduct $9.99 from your refund to cover return shipping costs when using our return label. If the return is due to our error, we will cover this cost. Original shipping charges are not included in the refund. Please note that the refund method you choose when completing the return process is final and cannot be changed.

 

 

How long does it take to process my return?

It can take up to 15-20 business days to receive and process your return. Once processed, it can take 2-7 business days for your refund to reflect on your account statement. You will receive a confirmation email once completed.

 

 

How can I track the status of my return?

If you initiated a return on our site and it has been received and processed by our returns department, you will be able to view the return details via the "Track Order" or "My Account" links, following the same process used to initiate the return.

 

 

What if I accidentally send an item that was not purchased from your site?

We are not responsible for accepting, safekeeping, or returning any items that you ship to us by mistake (i.e., items not purchased on our site) ("Erroneous Return").
If we accept an erroneous return, we may require you to pay a reasonable processing and shipping fee to cover the cost of returning the erroneous item ("Return Fee"). Once we receive it, we will make reasonable efforts to notify you and hold the erroneous return for up to 30 days. If we cannot contact you or if we do not receive payment for the return fee, we may destroy the erroneous return or donate it to a charity of our choice.

 

 

What if I need to return or exchange an item due to merchant errors?

If a return or exchange is necessary due to an error on our part—such as a quality issue, wrong item sent, or other merchant-related errors—we will cover all shipping costs. You will not be responsible for any return shipping fees, and we will promptly arrange a replacement or refund after confirming the issue. The process is as follows:

1.Contact Customer Service: Please reach out to our customer service team as soon as possible, providing details and evidence (such as photos or a description of the issue) so we can verify the problem.

2.Free Return Shipping: Once the issue is confirmed, we will provide a prepaid return shipping label for you to send the item back at no cost.

3.Replacement or Refund: After receiving and inspecting the returned item, we will either send a replacement product or issue a full refund, based on your preference, within 10-18 business days.

 

 

If you have any questions, feel free to contact us!
Email: [email protected]