FAQS

Why are products so cheap?

-We don't run any advertisements;

-Personal operation, no labor costs;

-Stable production line and mature supply chain.

 

What protection is there for me as the customer?

We hope to establish a long-term business with customers, and integrity is the foundation for achieving this. Please refer to customer feedbacks.

 

Is this some kind of scam?

We have been successful operating this website for 5 years, and no identical scam can deceive for 5 years!

 

What should I do if I don't receive the products?

We offer a full refund if you do not receive your product. However, please be assured that we will definitely ship the product, and we are confident that you will trust us once you receive it!

 

How do l track my order?

Contacting Us by chat,you can enter the order code we will send to you in an email when your order is made and shipped. You can also send a mail to to [email protected] to enable us to provide you with adequate updates on the status of your order.  we will send a tracking code to enable you to confirm the status of your order from our logistics partners.

 

Is shipping free?

Purchasing one item requires payment of shipping fees, while purchasing multiple items can enjoy a free shipping policy.

 

I have received a faulty item

You can return this product to us; as long as it is in the same state it was delivered. If it is within our 30 days return policy timeline, (and it does not fall under the category of products not eligible for return) we will accept this return.

 

How long have l got to send an item back and get a refund?

We hope you’ll love every product purchase you make. But if you ever need to return an item, you can do so within 30 days of receipt.

 

How long will the refund process take?

After your item is retrieved and assessed, your refund will be processed within 1-7 days.

 

I have not received my refund yet. What do l do?

You will receive an email once your refund has been processed. Refunds to bank accounts are posted the same day. However, for some banks, there may be delays depending on the bank’s processing business days. If you have not received an email regarding your returns after 8 days from retrievals,please email us at [email protected].